When You Contact Us
The first step of our process is a Group Information Session for Parents/Caregivers. The session provides a place for you to discuss with our Program Manager what your needs are and the best way we can provide the help. We recommend that you write down any questions and concerns you may have beforehand so you can discuss these at the session. We do Group Information Sessions once a week, mainly as a small group setting with other parents and no children. After our discussion, your child is placed on a waiting list for the next available group in the following term. If our programs are not suitable, or your situation requires immediate attention, you may be referred to another professional or organisation. Please download and return the completed Program Enquiry Form to begin the process of help, or contact us on: (07) 5574 6853.
Fees & Placements
Payment of fees are due two weeks before the term starts. Due to the demand of our programs, places often fill quickly. Your placement in our programs is only secure after payment of fees have been made. If you pay for a program but do not attend, no refund will be given. Cancellations made prior to the start of the program will be assessed and refunded at the discretion of management. All of our programs are held over several weeks so it is important to attend all weeks. If two weeks or more are missed, the program may have to be re-taken to graduate at your own expense.
As Paradise Kids is a psycho-educational group program we do not keep transcripts for court or legal issues. Paradise Kids takes great care to ensure your privacy, we are well aware that there may be issues between parents and/or third parties and information is to be kept private and not be freely shared.
During each group session refreshments are provided for the children and adults. It is important to advise us if there are any food allergies or food restrictions present.
Paradise Kids volunteers are specially trained and thoroughly checked before being allowed to work with children. Our programs are conducted in a group environment and supervision is constant. All our volunteers receive comprehensive training with a Focus on Children and Grief provided by Hopewell Education Services.